Changing and canceling your order
We are sorry that in most circumstances, it is not possible to make changes to your order once you have placed it. If you would like to add products to your order, please place a new order for these items.
Our despatch department is open Monday to Friday. 11am – 5.30pm.
We send out your orders within 1 to 2 days of ordering.
All deliveries to HK Island and Kowloon will be delivered within 2 working days.
All deliveries to New Territories will be delivered within 3 working days.
Deliveries to Lamma will be made on Tuesdays and Fridays between 14.00 and 18.00
If there is nobody present to receive your delivery, a card will be left for you.
All items leave our store in perfect condition, Charbonnel et Walker HK cannot be held responsible for damage sustained in transit.
Option 1: Free Shipping on all orders over $500.
Option 2: We have a standard delivery charge across HK for orders under $500
Friday and Weekend Orders
Any orders placed after on a Friday and over the weekend will not be despatched until the Monday.